MSP Senior IT Technician (Level II and Level III)


Does this sound like you?

  • You have proven Level II and Level III IT support experience.
  • You have experience working for an MSP (Managed Service Provider).
  • You love to learn and you thrive in an environment that provides many learning opportunities to grow your IT knowledge and gain exposure to new technology and solutions.
  • You provide white-glove service to clients and love helping others with their IT needs.
  • You love working in a fast-paced environment.

Our MSP company, Glasser Tech, is growing and looking for an experienced IT Technician with proven technical experience and outstanding customer service skills to provide level 2 and level 3 support for our clients. Technicians are expected to have a meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure and provide white glove service to our clients. Our culture is focused on learning, teamwork, and helping others.



  • 5+ years of hands-on experience configuring, troubleshooting, and repairing Cloud-based networking, Windows servers and workstations, Firewalls, Exchange server and Active Directory.
  • Senior level experience with Networking
  • Senior level experience with Cloud Networking.
  • Senior level experience with Windows 7, Windows 10
  • Senior level experience with DNS, VPN, DHCP, WINS.
  • Hands on experience with Cyber Security
  • Excellent high-level troubleshooting, attention-to-detail, organization, communication and customer service skills.
  • Excellent time management skills and the ability to efficiently multi-task, adapt and stay calm under pressure to any changes or client emergencies.
  • Experience working for an MSP (Managed Service Provider) company.



  • Microsoft Server & Cloud based Azure or AWS
  • Active Directory, Group Policy & User Profile Management
  • MS Exchange, MS Office / 365
  • Networking/Switching hardware: VLANS, Routing, Switching
  • Networking Protocols – TCP/IP, DHCP, DNS, VPN, Firewall
  • Cyber Security (Hacks & Viruses)
  • Advanced education in related IT field



  • S. citizenship



This is a work-from-home, remote position. You will need to have an office set up where you can work from home without distractions.

To apply, send a cover letter and resume.



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