MSP Senior IT Technician (Level II and Level III)
Remote
Does this sound like you?
- You have proven Level II and Level III IT support experience.
- You have experience working for an MSP (Managed Service Provider).
- You love to learn and you thrive in an environment that provides many learning opportunities to grow your IT knowledge and gain exposure to new technology and solutions.
- You provide white-glove service to clients and love helping others with their IT needs.
- You love working in a fast-paced environment.
Our MSP company, Glasser Tech, is growing and looking for an experienced IT Technician with proven technical experience and outstanding customer service skills to provide level 2 and level 3 support for our clients. Technicians are expected to have a meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure and provide white glove service to our clients. Our culture is focused on learning, teamwork, and helping others.
REQUIRED EXPERIENCE:
- 5+ years of hands-on experience configuring, troubleshooting, and repairing Cloud-based networking, Windows servers and workstations, Firewalls, Exchange server and Active Directory.
- Senior level experience with Networking
- Senior level experience with Cloud Networking.
- Senior level experience with Windows 7, Windows 10
- Senior level experience with DNS, VPN, DHCP, WINS.
- Hands on experience with Cyber Security
- Excellent high-level troubleshooting, attention-to-detail, organization, communication and customer service skills.
- Excellent time management skills and the ability to efficiently multi-task, adapt and stay calm under pressure to any changes or client emergencies.
- Experience working for an MSP (Managed Service Provider) company.
PREFERRED SKILLS:
- Microsoft Server & Cloud based Azure or AWS
- Active Directory, Group Policy & User Profile Management
- MS Exchange, MS Office / 365
- Networking/Switching hardware: VLANS, Routing, Switching
- Networking Protocols – TCP/IP, DHCP, DNS, VPN, Firewall
- Cyber Security (Hacks & Viruses)
- Advanced education in related IT field
OTHER REQUIREMENTS:
- S. citizenship
WORK FROM HOME REQUIREMENTS:
This is a work-from-home, remote position. You will need to have an office set up where you can work from home without distractions.
To apply, send a cover letter and resume.
EOE
