IT Service Dispatcher/ Office Coordinator


Do you love working with people?

Do you excel in a fast-paced environment?

Are you good at being organized, detailed, and can prioritize tasks?

Does working in a learning-focused environment sound exciting to you?

Do you take ownership of your role and want to do meaningful work?

As the Office Coordinator/ IT Service Dispatcher, your critical role ensures our client’s IT needs are met by dispatching service requests quickly and efficiently. We are a fast-paced and energetic IT Service company located. We are in the middle of an exciting growth curve and are looking for qualified individuals to join our team and contribute to our culture rooted in teamwork, helping others, and learning.

NOTE: This position is remote. You must have a home office set up where you can work without distraction


Required Qualifications and Education:

  • Bachelors or Associates degree in computer or business-related field, with courses in computer science OR 3 to 8 years of related experience or equivalent combination of education and experience.
  • Minimum of 2 years of previous, relevant experience serving in a manager role capacity in a professional office setting.
  • 2 years experience of previous dispatch/coordinator experience highly preferred.
  • Minimum of 2 years of customer interfacing in a professional office setting.
  • Experience with IT technology preferred.
  • Previous experience in a dispatch or logistics management role preferred.


Job Responsibilities:

  • Act as the point of contact to customers and provide immediate responses to client’s requests for IT needs by directing them to an engineer.
  • Answer phones, manage and dispatch incoming IT service requests, log support calls, and document outcomes to facilitate resolution.
  • Manage Technician’s schedules to ensure prompt resolution of client’s service requests.
  • Triage and manage service requests to the appropriate team member.
  • Proactively monitor service requests to ensure needs are responded to in a timely manner.
  • Work with team members to ensure technicians are complying with communication policies and procedures in ticket resolution.
  • Consistently provide professional, courteous, and rapid customer service to clients.
  • Assist with general office tasks as needed.


REQUIRED Knowledge, Skills and Abilities:

  • Knowledge of IT applications, processes, software, and equipment to match team resources to technical issues appropriately.
  • Strong organizational, oral presentation, written, and client services skills.
  • Experience in strategic planning with an ability to forecast and plan over a 6-12-month period.
  • Demonstrated ability to be a leader and drive organizational goals.
  • Strong analytical skills in making the appropriate business and technical decisions.
  • Ability to efficiently multi-task, pay attention to detail, adapt, and stay calm under pressure to any changes or client emergencies.
  • Ability to work in a team and communicate professionally with tact and confidence.
  • Awareness of all aspects of organizations’ key IT service offerings for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.



  • Take Ownership & Be On Top of It: you take responsibility for your tasks and responsibilities. You get things done.
  • Meet People Where They Are: you have empathy towards others and are a great team player.
  • Take the Extra Step: You go above and beyond with customer service. You take that extra step to provide a wow experience for our clients.
  • Always Be Growing: You are always looking to learn more and grow your skills and mindset. You have an open mind and are always looking for ways to improve.
  • Bring the Energy - It's Contagious & Tangible: You have a can-do-it attitude and bring a fun energy and team spirit to every meeting and project.


***Interested candidates, email your resume. NO PHONE CALLS PLEASE.***

Job Type: Full-time

Pay: $48,000.00 - $53,000.00 per year


  • 401(k)
  • Health insurance
  • Paid time off
  • Professional development assistance


  • Monday to Friday

Supplemental Pay:

  • Bonus pay


  • Bachelor's (Preferred)


  • Dispatching: 3 years (Preferred)
  • Microsoft Office: 2 years (Preferred)
  • Customer Service Role In Professional Office Setting: 2 years (Preferred)
  • IT Technology: 1 year (Preferred)
  • logistics management: 1 year (Preferred)


  • Fluent English (Required)

Apply for this Job